Returns & Replacements
Everything you need to know about our policy on returns, defective items, and how to request a replacement.
1. No Returns or Exchanges
Because our products are handmade and held to strict hygiene standards, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed. Please verify your nail sizes, designs, and shipping details carefully before placing your order.
2. Defective or Incorrect Items
If you receive a defective product, or the wrong item due to an error on our part, we will send you a free replacement at no extra cost. Your satisfaction with the quality of our handmade press-on nails matters to us.
3. How to Request a Replacement
To request a replacement, please follow these steps:
- Contact us within 3 days of receiving your package (based on the carrier's tracking delivery date).
- Include your Order Number in the subject line or message.
- Attach a clear video showing the defect or wrong item, filmed right after unboxing. Video proof is strictly required.
- Once our team reviews and approves your claim, we will craft and ship your replacement at no additional charge.
4. Important Notes
- Claims submitted after the 3-day window may not be eligible for a replacement.
- Replacement requests without clear video proof cannot be processed.
- Replacements are crafted to match your original order as closely as possible.
5. Contact Us
For any questions or to submit a replacement request, please reach out through our contact page:
Last Updated: July 2026